Privacy policy

Last updated: 14 September 2026

1. Who this policy belongs to

This privacy policy is issued by LOUM COMERCIO ARTIGOS VESTUARIOS E ACESSORIOS LTDA, a Brazilian limited-liability company registered with the Federal Revenue Service under CNPJ 65.794.478/0001-86, with its registered office at R Doutor Luis Paolieri, 174, Parque Sao Quirino, Campinas, SP, 13088-390, Brazil.

The domain loumstore.online is owned, operated and controlled exclusively by the company named above. Any reference in this policy to "the company", "we", "us" or "our" is a reference to LOUM COMERCIO ARTIGOS VESTUARIOS E ACESSORIOS LTDA. There is no third party operating, licensing, sublicensing or reselling content served from this domain.

2. Personal data we collect

When you interact with loumstore.online, the company may collect the following categories of personal data:

• Identification data: full name, date of birth and taxpayer identification (CPF) when relevant to a transaction.
• Contact data: email address, telephone number, and shipping and billing addresses.
• Transaction data: records of orders placed, items purchased, values paid, payment method, and history of exchanges or returns.
• Navigation data: IP address, device type, browser type and language, pages visited, time spent on pages and referring URL.
• Communication data: the content of enquiries and messages sent through the contact form, email or telephone.

3. How we use personal data

Personal data is processed by the company for the following purposes:

• Processing and fulfilling orders placed through the website, including shipping and post-sale handling.
• Providing customer service and responding to written or telephone enquiries.
• Complying with legal, tax and accounting obligations under Brazilian law.
• Preventing fraud and safeguarding the security of the website and its users.
• Improving the composition of the range, the browsing experience and internal operational quality.

4. Legal bases for processing

The company processes personal data on the legal bases set out in the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018), including performance of a contract, compliance with legal obligations, legitimate interest and, where applicable, the data subject's consent.

5. Sharing with third parties

The company does not sell, rent or trade personal data. Data may be shared strictly for operational purposes with the following categories of service providers:

• Payment institutions authorised to operate in Brazil, for processing transactions.
• Logistics and shipping carriers, for the delivery of orders.
• Hosting and technology providers, for keeping the website and its infrastructure available.
• Public authorities, in response to a lawful request or to comply with a legal or judicial obligation.

6. Data retention

Personal data is retained for the period strictly necessary to fulfil the purposes for which it was collected, or for the longer period required by tax, commercial, civil or consumer-protection legislation in Brazil.

7. Cookies and similar technologies

The website uses cookies and similar technologies to keep sessions active, remember preferences, measure the audience of pages and support the security of the environment. You can configure your browser to reject or delete cookies at any time; certain features of the website may be limited as a result.

8. Data subject rights

Under the LGPD, the data subject has the right to request confirmation of processing, access to their data, correction of incomplete or outdated data, anonymisation, blocking or deletion of unnecessary data, portability, information about entities with which data has been shared, and withdrawal of consent when processing is based on it. Requests may be sent to the contact address in section 10.

9. Security

The company adopts administrative, technical and physical measures to protect personal data against unauthorised access, loss, destruction or unlawful disclosure, in line with the size and nature of its activity. No security measure is absolute, and the company undertakes to act promptly if an incident is identified.

10. Contact

Requests, complaints and doubts about this policy can be addressed to:

LOUM COMERCIO ARTIGOS VESTUARIOS E ACESSORIOS LTDA
R Doutor Luis Paolieri, 174, Parque Sao Quirino
Campinas, SP, 13088-390, Brazil
Email: 1856@registrou.com.br
Phone: (19) 3234-4123

11. Updates to this policy

This policy may be updated to reflect changes in operations, technology or legislation. The current version is always the one published on loumstore.online, together with the date shown at the top of this page.